Refund Policy

At MOOV SODO, we are committed to your satisfaction. This Refund Policy outlines the terms and conditions for refunds on our services.

1. Service Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with our services, we offer a satisfaction guarantee within the first 14 days of service delivery. We will work with you to address any concerns and make necessary revisions at no additional cost.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

• Services were not delivered as described
• Technical issues prevented service completion
• Service cancellation before work begins
• Duplicate charges or billing errors

3. Non-Refundable Services

The following services are non-refundable:

• Completed services that have been delivered and approved
• Monthly subscription services after the first billing cycle
• Custom research and strategy reports once delivered
• Services cancelled after work has commenced (partial refund may apply)

4. Refund Request Process

To request a refund:

• Contact us at support@moovsodo.com within 14 days of service delivery
• Include your order number and detailed reason for the refund request
• Allow 3-5 business days for our team to review your request
• We will respond with a resolution or request additional information

5. Refund Processing Time

Once a refund is approved, it will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process and post the refund to your account.

6. Partial Refunds

In some cases, partial refunds may be granted based on the amount of work completed. This will be determined on a case-by-case basis and communicated clearly during the refund review process.

7. Subscription Cancellations

For monthly subscription services, you may cancel at any time. Cancellations will take effect at the end of the current billing cycle. No refunds will be issued for the current billing period, but you will retain access to services until the end of the paid period.

8. Disputes

If you have a dispute regarding a charge or refund, please contact us directly before initiating a chargeback with your payment provider. We are committed to resolving all issues fairly and promptly.

Contact Us

For refund requests or questions about this policy, please contact us: